Refund policy

Return and Refund Policy — Vyora Living

Last updated: 3 November 2026

At Vyora Living, customer satisfaction is important to us. If you are not satisfied with your purchase, please read our return and refund policy below.

1. Right to Cancel

Customers in Ireland and the United Kingdom generally have the right to cancel most online purchases within 14 days of receiving their goods, subject to applicable law and statutory exceptions.

To exercise your cancellation right, please contact us within the applicable cancellation period and provide your order number and intention to cancel.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Nothing in this policy limits your statutory consumer rights.

2. Return Conditions

Where applicable, returned products should be:

In suitable condition for return.
Accompanied by the original order information.
Packaged securely to prevent damage during transit.

You may handle and inspect products as you would reasonably do in a physical shop. However, you may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

3. How to Request a Return

To request a return or cancellation:

Contact us using the customer service email listed on our website.
Include your order number and the reason for your request.
Wait for return instructions before sending the product back.

Please do not send products to an address that has not been confirmed by our customer service team.

4. Return Shipping Costs

For a change of mind, customers may be responsible for the direct cost of returning an item where this has been properly disclosed before purchase and applicable law permits it.

If an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, we will handle the issue in accordance with applicable consumer protection laws. Customers will not be charged return costs where the law requires us to cover them.

5. Refunds

Once a return or cancellation has been verified, refunds will be processed in accordance with applicable law.

For statutory cancellation rights, refunds are generally due within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first. Where permitted by law, we may withhold the refund until the goods or evidence of return have been received.

Refunds will normally be made using the original payment method.

Where required by law, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase.

6. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, contact us as soon as possible with your order number and photographs where appropriate.

We will assess the issue and provide an appropriate remedy, which may include a replacement, repair, refund or other remedy required by applicable law.

Your statutory rights remain unaffected.

7. Non-Returnable Items

Certain products may be exempt from cancellation or return rights under applicable law. Examples can include personalised goods, certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, and other legally exempt categories.

Any applicable exception will be assessed according to the product and the relevant law. Faulty goods remain subject to applicable statutory protections.

8. Exchanges

If you would like to exchange a product, please contact our customer service team. Exchanges are subject to product availability and applicable consumer rights.